Returns and Cancellations

CANCELLATIONS

An order is confirmed and will go into processing as soon as payment has been received.

Should you cancel your order before it has been processed and packaged a full refund will be is issued.

Should you cancel your order after it has been packaged a 90% refund will be issued.  The 10% will go towards time and materials used to process your order.

Please note that a lot of our slimes are made to order, therefore we, unfortunately, do not offer any refunds for cancellation on slimes ordered unless it is a popular slime that would sell easily within one working week or slimes that are simple and not too customized.

DEFECT PRODUCTS AND REFUNDS

It is advisable to check your order for any shipping damage upon delivery and before the courier leaves your premises, as this isn’t always possible we allow notifying us within 24 hours of any shipping damage including pictures of the damage.  Upon inspection, we reserve the right to either offer a full refund for the damaged product or a replacement.

Slime leaves us in perfect condition with “this side up” and “fragile” stickers.  We hold no responsibility for slimes that may mix (layered colour slimes) or become sticky due to weather during transit.  We do however provide a ready to use activator and a care sheet with instructions on how to test if your slime is sticky for you and what to do should your slime arrive sticky. As well as instructions on what to do and what not to do with your slime.

If you feel your slime is still defective after following our slime care instructions and would prefer a replacement or refund, you may return your slime/s to the provided address and we will notify you upon inspection.

For further queries or information please email us at info@makeslime.co.za